Return & Refund Policy

Thank you for choosing TigreX Studio.

At TigreX, every product is carefully prepared with attention to craftsmanship, quality, and detail. Many of our leather goods are made to order or personalized specifically for our customers.

We encourage you to review product descriptions, measurements, colors, and personalization details before placing your order.

Our return and refund conditions are outlined below.

1. Standard Products — United States

We accept return requests for standard, non-personalized products within 7 calendar days of delivery.

To qualify for a standard return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging.

• Show no signs of damage, wear, or alteration.

• Have a return request submitted within 7 calendar days of delivery.

To request a return, please contact tigre.x.studio@gmail.com with your order number and the reason for your return.

All returns require prior authorization. Please do not ship an item back without receiving return instructions from our team.

Return Shipping & Restocking Fees — U.S. Orders

For eligible change-of-mind returns, the following charges apply:

• Return shipping fee: $15 USD

• Restocking fee: $5 USD

A total of $20 USD will be deducted from the refund for an eligible standard return.

A prepaid return shipping label will be provided for authorized U.S. returns. The return shipping and restocking fees are deducted from the refund rather than charged separately.

These charges do not apply to valid claims involving defective, damaged, or incorrect products.

Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method, subject to applicable consumer protection laws.

2. Personalized & Custom Products

Products personalized or customized according to a customer's specifications are final sale for change-of-mind returns.

This includes products featuring:

• Personalized names, initials, messages, or quotations.

• Laser engraving or embossed lettering.

• Custom logos, artwork, or designs.

• Custom measurements or other made-to-specification modifications.

Because these products are prepared specifically for the customer, they cannot ordinarily be returned or exchanged simply because the customer changes their mind.

Please review all spelling, sizing, design choices, and personalization instructions carefully before completing your purchase.

This restriction does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.

3. Damaged, Defective or Incorrect Items

We take product quality seriously and want every order to meet the standards of TigreX Studio.

If your product arrives damaged, has a manufacturing defect, or differs materially from what you ordered, please contact us as soon as possible, preferably within 3 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photographs showing the problem.

We will review the situation and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price adjustment, or a refund.

Valid claims involving defective, damaged, or incorrect items are not subject to the standard return shipping or restocking fees.

The requested 3-day reporting period helps us investigate issues promptly but does not limit any statutory consumer rights.

4. International Returns

We serve customers internationally, and consumer protection requirements may vary by country.

For destinations outside the United States, standard non-personalized products may be eligible for return requests within 7 calendar days of delivery, unless applicable law provides a longer period or additional rights.

Where permitted by law, customers are responsible for return shipping costs on change-of-mind returns. Please contact us for return authorization and applicable shipping instructions before returning an international order.

The fixed U.S. return charges of $15 shipping plus $5 restocking do not automatically apply to international returns.

All international returns remain subject to applicable local consumer protection laws.

5. European Union & United Kingdom Consumer Rights

For eligible consumers in the European Union and United Kingdom, applicable distance-selling legislation generally provides a 14-day right of withdrawal for standard, non-personalized goods purchased online.

Where this right applies, customers may notify us of their decision to cancel within 14 calendar days of receiving their order, without providing a reason.

Customers generally have an additional 14 days after notifying us to send the goods back.

To exercise this right, contact tigre.x.studio@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase.

Customers are responsible for the direct cost of returning goods when permitted by law and properly disclosed before purchase.

No U.S. restocking fee will be deducted from refunds made under applicable statutory withdrawal rights.

Refunds, including standard outbound delivery charges where required by law, will be processed within the applicable legal timeframe. Where permitted, we may withhold reimbursement until the returned goods are received or evidence of their return is provided.

Goods made to a customer's specifications or clearly personalized may be excluded from the statutory right of withdrawal, where the relevant legal exception applies.

These provisions do not limit any applicable rights relating to faulty, damaged, or nonconforming goods.

6. Order Changes & Cancellations

As TigreX products are individually prepared, production may begin shortly after an order is placed.

Requests to change or cancel an order must be submitted within 3 hours of purchase.

We will make reasonable efforts to accommodate requests received during this period.

Once production has started, changes or cancellations may no longer be possible, particularly for personalized or custom-made items.

This policy does not restrict cancellation or withdrawal rights granted by applicable consumer protection laws.

7. Shipping & Delivery

We are committed to preparing and dispatching each order within the processing timeframe communicated at purchase.

Because our products are individually prepared, processing times may vary depending on the product, customization requirements, and order volume.

Once shipped, delivery is handled by the shipping carrier. Estimated delivery dates are provided in good faith and may be affected by carrier delays, customs processing, weather conditions, or other circumstances outside our direct control.

If your package is delayed, lost, or arrives damaged, please contact us so we can assist with tracking, investigation, and any remedy required by applicable law.

Your statutory rights regarding delivery and goods received remain unaffected.

8. Refund Processing

Once an eligible return has been received and reviewed, approved refunds will be issued through the original payment method.

For standard eligible U.S. change-of-mind returns, the $15 return shipping fee and $5 restocking fee will be deducted from the refund.

Refund processing times may vary depending on your payment provider or financial institution.

Where consumer protection laws establish specific refund deadlines or require reimbursement of additional charges, those legal requirements will apply.

9. Contact Us

If you have questions about a product, personalization, return eligibility, or an existing order, please contact us before sending an item back.

TigreX Studio

Email: tigre.x.studio@gmail.com

Website: www.tigrexstudio.com

We are committed to clear communication and thoughtful customer service while maintaining the craftsmanship and individual attention that define TigreX Studio.

10. Final Notes

By placing an order with TigreX Studio, customers acknowledge that return eligibility may depend on whether a product is standard or personalized, as well as the applicable laws of their country.

All returns must be authorized in advance, except where applicable law provides otherwise.

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.

Thank you for supporting TigreX Studio and the artisans behind our products.