Terms of Service

Welcome to TigreX Studio. By accessing our website and purchasing from our store, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Overview

This website is operated by TigreX Studio. Throughout the site, the terms "we," "us," and "our" refer to TigreX Studio.

By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable store policies.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use our services.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate applicable laws while using our website.

3. Products & Services

TigreX Studio specializes in carefully crafted leather goods, including personalized and made-to-order products.

Each item is individually prepared with attention to craftsmanship, materials, and detail.

Because leather is a natural material, slight variations in color, grain, texture, or finish may occur. These characteristics contribute to the individuality of each product and are not necessarily manufacturing defects.

We reserve the right to modify, update, or discontinue products at any time.

Product descriptions, measurements, photographs, and specifications are provided to help customers make informed purchasing decisions.

4. Pricing & Payment

All prices are displayed in U.S. dollars (USD) unless otherwise indicated.

We reserve the right to update product prices, promotions, and availability at any time. Changes will not affect orders already accepted and paid for, except where permitted by applicable law.

Payments are processed securely through Shopify and its supported payment providers.

Customers are responsible for applicable taxes, duties, and other charges disclosed during checkout or required by the destination country.

5. Order Accuracy

Customers are responsible for providing accurate and complete information when placing an order, including:

• Contact information.

• Shipping address.

• Product selection.

• Size and color preferences.

• Personalization instructions, where applicable.

Please review all order details carefully before completing your purchase.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to accommodate corrections before production or shipment.

TigreX Studio cannot guarantee changes once an order has entered production or has been dispatched.

6. Personalization & Custom Orders

Personalized products are prepared according to the exact specifications submitted by the customer.

Personalization may include names, initials, messages, quotations, logos, custom artwork, engraving, embossing, or custom measurements.

Customers are responsible for reviewing spelling, capitalization, sizing, design selections, and other personalization details before placing their order.

Once production has begun, modifications may no longer be possible.

Personalized and customized products are final sale for change-of-mind returns, subject to applicable consumer protection laws.

This restriction does not affect statutory rights regarding defective, damaged, incorrect, or nonconforming products.

7. Shipping & Delivery

Orders are processed and shipped according to our published Shipping Policy and the estimated processing time communicated at purchase.

Because our products are individually prepared, processing times may vary depending on the product and level of customization.

Delivery estimates are provided in good faith and may be affected by carrier operations, customs processing, weather conditions, or other circumstances beyond our direct control.

Customers are responsible for providing accurate shipping information.

If an order is delayed, lost, or damaged during transit, please contact us so we can assist with tracking, investigation, and any remedy required by applicable law.

Nothing in these terms excludes statutory rights regarding delivery or products received.

8. Returns & Refunds

All returns, refunds, and exchanges are governed by our Return & Refund Policy.

Standard, Non-Personalized Products — United States

Eligible standard, non-personalized products may be returned within 7 calendar days of delivery, provided they are unused, in their original condition, and in their original packaging.

For authorized U.S. change-of-mind returns, a $15 return shipping fee and a $5 restocking fee, totaling $20, will be deducted from the refund.

Return authorization must be obtained before sending an item back.

Personalized & Custom Products

Products made to a customer's specifications are final sale for change-of-mind returns.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, or materially different from what was ordered, customers should contact us promptly.

Valid claims involving defective, damaged, or incorrect products are not subject to the ordinary return shipping and restocking fees.

International Orders

Return eligibility, cancellation rights, shipping charges, and refund obligations for international orders are governed by our Return & Refund Policy and applicable consumer protection laws.

Where legally required, including for eligible consumers in the European Union and United Kingdom, statutory withdrawal rights may provide a longer return period.

Nothing in these Terms of Service limits consumer rights that cannot legally be waived.

9. Order Changes & Cancellations

Because TigreX products are individually prepared, production may begin shortly after an order is placed.

Requests to change or cancel an order should be submitted within 3 hours of purchase.

We will make reasonable efforts to accommodate requests received during this period.

Once production has started, changes or cancellations may no longer be possible, particularly for personalized or custom-made products.

This condition does not limit cancellation or withdrawal rights provided by applicable law.

10. Intellectual Property

All content on this website, including text, product descriptions, photography, graphics, branding, logos, designs, and other creative materials, is the property of TigreX Studio or its respective rights holders.

Such content may not be copied, reproduced, distributed, modified, or used commercially without prior written authorization, except where permitted by law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, TigreX Studio shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or restricts liability that cannot legally be excluded, including applicable statutory consumer rights.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary to reflect changes in our operations, policies, services, or legal obligations.

Updated terms will be published on this page.

Changes will apply prospectively, subject to applicable law, and will not override rights already established under existing orders.

We encourage customers to review these terms periodically.

13. Contact Information

If you have questions regarding these Terms of Service, our policies, or an existing order, please contact us.

TigreX Studio

Email: tigre.x.studio@gmail.com

Website: https://www.tigrexstudio.com

Contact page: https://www.tigrexstudio.com/pages/contact

We are committed to providing thoughtful customer service, clear communication, and products that reflect the quality and craftsmanship of TigreX Studio.

By using our website or placing an order, you acknowledge these Terms of Service and our applicable store policies, subject to the consumer rights provided by law.